Privacy Policy

Raj Kitchen and Bedroom Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Raj Kitchen and Bedroom Ltd Registered office: 34 Telford Drive, Slough, SL1 9AA Company number: 13835756 Phone: +44 7454 818523 Email: [email protected]

We are the data controller responsible for your personal data.

What Information We Collect

We may collect and process the following data about you:

  • Contact details — name, email address, phone number, home address
  • Enquiry and project information — details you provide when booking a design consultation, requesting a quote, or describing your project (e.g. room measurements, design preferences)
  • Communication records — emails, messages or notes from phone calls between you and our team
  • Website usage data — pages visited, time on site, browser type and IP address, collected via cookies and analytics tools (see Cookies section below)
  • Reviews and testimonials — information you choose to submit for our review/raffle programme

How We Use Your Information

We use your data to:

  • Respond to enquiries and book design consultations
  • Prepare quotes and manage your kitchen, bedroom or joinery project
  • Communicate with you about your order, installation or aftercare
  • Improve our website and services through analytics
  • Send marketing communications, where you have opted in (you can unsubscribe at any time)
  • Comply with our legal and accounting obligations

Legal Basis for Processing

We process your data under the following legal bases: performance of a contract (delivering your project), legitimate interests (running and improving our business), consent (marketing communications and non-essential cookies), and legal obligation (accounting and tax records).

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic (via tools such as Google Site Kit). You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.

Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Trusted suppliers and installers directly involved in delivering your kitchen, bedroom or joinery project
  • Payment processors, for handling deposits and invoices
  • Analytics and hosting providers (e.g. Google, our website host), who process data on our behalf
  • Authorities, where required by law

We do not transfer your data outside the UK/EEA unless a service provider requires it, in which case appropriate safeguards are put in place.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting or reporting requirements (typically up to 6 years for financial records, in line with UK law). Enquiry data from projects that don’t proceed is deleted after a reasonable period of inactivity.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict how we process your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time (for marketing or optional cookies)

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will indicate the most recent revision.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Raj Kitchen and Bedroom Ltd 34 Telford Drive, Slough, SL1 9AA Phone: +44 7454 818523 Email: [email protected]